What points mean
Points measure member rewards and may be used for eligible rewards, services or activities arranged with MyOpal. They are not currency, prepaid funds, stored value or a financial product.
Points have no cash exchange rate. They cannot be withdrawn, transferred, privately traded, sold or pledged. Points and level progress are separate and cannot be exchanged for each other.
Purchase points
Eligible completed US-dollar orders earn 6 base points per US$1 of discounted item value, excluding shipping, tax and separately charged fees. The entire eligible order amount is multiplied by the level rate and rounded down to whole points.
Lv1 earns 1×, Lv2 1.1×, Lv3 1.2×, Lv4 1.3× and Lv5 1.5×. Your level immediately before the order credit determines its rate. The same rate is retained for refund calculations.
Points are credited after payment is confirmed and the order is completed. Orders completed before the rewards program began do not receive automatic credits. No registration bonus applies.
Upgrade and referral rewards
Upgrade rewards require confirmation by MyOpal: Lv2 600 points; Lv3 2,000; Lv4 5,000 plus a physical gift; Lv5 20,000 plus a physical gift. Each level reward is available once, even after a downgrade and later upgrade.
A verified direct referral may qualify for 10% of the referred customer's first eligible order's base points. Staff must register the direct relationship before order confirmation. Only one direct referrer is allowed; no multi-level rewards apply.
Referral rewards require a completed, valid order and the applicable after-sales review. Upgrade, referral, campaign and manually awarded points do not receive level multipliers or level progress. Staff confirm fulfillment; these are not automatic order rewards.
Validity and expiry
Points are valid for 24 calendar months from the date they are credited, ending on the expiry date shown in your points history. Unused points expire automatically, with an expiry entry in your records. Expiration does not count as redemption.
When redemption is arranged, the earliest-expiring valid points are used first. Expired points are not available for redemption. Visit Points to see the nearest expiry.
Rewards and redemption
Contact customer support to ask about eligible rewards, required points, availability and restrictions. Staff verify your account, balance, availability and delivery details. Starting a conversation does not deduct points or reserve a reward.
Redemption is not a dollar purchase or a cash withdrawal. Completed redemptions are subject to the confirmed reward terms; quality issues and fulfillment errors can be raised with customer support. Contact MyOpal to confirm your reward and arrangements.
Refunds and corrections
Refunded eligible item value reduces the corresponding reward using its original multiplier. Previously issued points are withdrawn as appropriate; expired credit is not deducted a second time.
Any correction to a previous adjustment is recorded separately in your history.
If the points have already been used, our team must review the refund, the reward provided and the agreed resolution. Contact us if an amount or record looks incorrect.
Fair use, privacy and updates
Do not use false transactions, abusive refunds, fabricated referrals, account farming or technical exploits to obtain points. Verified misuse may cause reward reversal or restricted benefits.
Account closure and privacy follow the website policies. Material rule changes will be communicated prominently; recorded credits retain their original calculation basis. Contact [email protected] or Messages for support.