7-day returns
Eligible purchases may be returned within 7 days of receiving the item. Contact MyOpal for instructions before returning an item.
Return eligibility
Return the item in its original condition, together with its original packaging, certificates and everything else supplied with it. We inspect all returns before approving a refund.
Items not eligible for change-of-mind returns
We do not accept change-of-mind returns of opal rough or rubs, or custom-made jewelry. Requests made more than 7 days after receiving the item are also ineligible. This does not limit remedies for faulty or misdescribed goods under applicable law.
Custom jewelry
We create custom jewelry around natural loose opals purchased from MyOpal. Once production begins, orders cannot be canceled, returned or exchanged because you have changed your mind. Your rights in relation to quality issues, including your statutory rights, remain unchanged.
How to request a return
Contact us with your order number, the item you wish to return and the reason for your request. Wait for return instructions before shipping. Pack the complete item securely, and keep the tracking details and proof of shipping.
Return shipping and customs
For change-of-mind returns, return shipping and applicable customs duties are normally your responsibility. Original shipping charges and applicable costs may be excluded from the refund where permitted by law. We will explain relevant costs when confirming the return.
Please contact us before returning an item that is faulty, damaged or incorrect. We will confirm the appropriate remedy and shipping arrangements based on the circumstances and your applicable rights.
Refunds
We process refunds to your original payment method within 7 business days of approval. Your payment provider may take longer to make the funds available.
Faults, damage and statutory rights
If an item arrives damaged or you believe it has a manufacturing defect, contact us with the order details and relevant photographs. Ordinary return exclusions do not remove statutory rights.
We may investigate suspected fraud or abuse, but any decision will respect applicable consumer rights.
Contact
Contact us for return instructions or help with an existing request.