Membership and scope

MyOpal membership includes levels, level progress, points and benefits. These rules supplement the Terms and Conditions.

Membership starts at Lv1. Level progress determines your current level; points are a separate reward balance. There is no registration points bonus.

Levels and rewards

Level progress thresholds and purchase multipliers are shown on the Membership page. Level progress changes, including refund reversals, recalculate your level. Level progress is not spent when redeeming points.

Eligible paid orders earn rewards when completed. Only qualifying item value in US dollars counts. Orders completed before the rewards program began do not receive automatic credits.

Your level just before points are credited determines the purchase multiplier. Level progress earned on that order does not increase the multiplier for the same order. Each order is credited once.

Upgrade benefits

When you first reach a qualifying level, you become eligible for its upgrade reward. The reward is not issued automatically. Staff verify upgrade rewards before issuing points or arranging a physical gift. Rewards are issued only once for each level, even if level progress later falls and recovers.

Upgrade points do not receive a multiplier or generate level progress. Physical gifts have no cash alternative. Contact us for fulfillment details.

Using your benefits

Referrals, physical upgrade gifts, seasonal benefits, design fee allowances and craftsmanship allowances require confirmation by MyOpal of level, annual use, order status and conditions.

Being shown as eligible does not mean a request has been approved, an allowance has been used or a benefit has been provided. Staff confirm the item, fee, date and delivery arrangements. Annual allowances do not carry over and have no cash value.

There is no free try-on benefit. Points rewards are arranged with customer support; opening a conversation does not reserve a reward or deduct points.

Refunds and adjustments

Refunded eligible item amounts reduce the corresponding points and level progress. Your original order multiplier is retained, and your level is recalculated. Canceled, unpaid, tax, shipping and fee amounts do not earn rewards.

Your history shows the reason, amount, balance and time of each change. Expiration is separate from redemption. Contact us if you need help understanding a refund adjustment.

Fair use and account closure

Fictitious transactions, abusive refunds, fabricated referrals, multiple accounts or exploiting software faults to obtain rewards are not permitted. Verified misuse may result in reversed rewards, adjusted levels or restricted benefits.

Account closure and personal data handling follow the website Terms and Privacy Policy. Contact us before closing an account if rewards or records need review.

Updates and contact

Material changes to thresholds, earning rates or fixed allowances will be communicated through the website or other prominent notices. Existing records preserve the rules used when they were credited.

Contact MyOpal at [email protected] or through Messages for assistance. Event availability and conditions are confirmed for each occasion.