K18 Australian Crystal Opal Ring

7-day returns

Eligible purchases may be returned within 7 days of receiving the item. Contact MyOpal for instructions before returning an item.

Return eligibility

Return the item in its original condition, together with its original packaging, certificates and everything else supplied with it. We inspect all returns before approving a refund.

Items not eligible for change-of-mind returns

We do not accept change-of-mind returns of opal rough or rubs, or custom-made jewelry. Requests made more than 7 days after receiving the item are also ineligible. This does not limit remedies for faulty or misdescribed goods under applicable law.

Return shipping and customs

For change-of-mind returns, return shipping and applicable customs duties are normally your responsibility. Original shipping charges and applicable costs may be excluded from the refund where permitted by law. We will explain relevant costs when confirming the return.

Please contact us before returning an item that is faulty, damaged or incorrect. We will confirm the appropriate remedy and shipping arrangements based on the circumstances and your applicable rights.

Refunds

We process refunds to your original payment method within 7 business days of approval. Your payment provider may take longer to make the funds available.