Australian Boulder Matrix Opal

Return/Refund Policy

We offer a 7-day hassle-free return/refund policy if you are not satisfied with your purchase.

Eligibility for Returns

All returns should be in their original condition and made within 7 days of receiving the item.

Once we receive the returned item, it will be inspected along with its packaging. If the item meets our return criteria, a refund will be processed.

Refunds will be issued minus shipping costs, custom duties, and any other expenses (if applicable).

Non-Refundable/Non-Returnable Items

Please note that the following items are not eligible for return or refund:

• Opal Rough/Rubs
• Custom-made Jewelry
• S925&Others Material jewelry
• Items that have been in the customer's possession for more than 7 days after receipt

For detailed Return/Refund Policy, please refer to our Return/Refund.