Returns & Refunds Policy

At MyOpal, your satisfaction is our highest priority. We understand that sometimes, a piece might not match your expectations, which is why we offer a reliable and straightforward return and refund process.

7-Day Return Policy

We support a 7-day return policy for all items purchased from MyOpal. You can confidently shop knowing that you have a week from the date you receive your order to decide if it’s the right piece for you. To be eligible for a return, items must be in the condition that you received them and returned in the original packaging to ensure they’re still in a saleable state.

Upon receiving the returned item, we’ll conduct an inspection and notify you of your refund status. If the return is approved, we’ll initiate a refund to your original payment method promptly. Please note, however, that if the item returned is damaged, broken, shows signs of wear, or if its labels are damaged, it may render the item non-refundable.

Shipping Costs & Customs Duties

Please note that customers are responsible for return shipping costs and any customs duties incurred for the return of the item. We suggest using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without these precautions.

Our Reliable Returns Process

We believe in transparency and simplicity, hence our return process is easy and reliable, with no hidden terms or conditions. Your trust matters to us and we assure you that your return or refund requests will be handled promptly and professionally.

Contact Us

If you have any questions or need further assistance with the return process, our dedicated customer service team is always ready to help. Please don’t hesitate to reach out to us for any concerns regarding our returns and refunds policy.

At MyOpal, we’re committed to creating an enjoyable and fulfilling shopping experience for you. Count on us to support your jewelry journey, every step of the way.